Your account is yours
Delete your Pezani account.
If Pezani is no longer right for you, you can ask Musafari Life to close your account and remove the personal information associated with it. This page explains what to expect before you make a permanent decision.
Deleting an account is different from signing out or temporarily disabling it. Save anything you need first. Once the deletion is completed, Pezani may not be able to restore your profile, requests, conversations or saved places.
1. Before you delete
Account deletion removes your Pezani account from normal use. It can affect saved businesses, Quick Finder requests, messages, profile details and business activity connected to that account. If you are trying to fix a detail, stop notifications or resolve a security concern, Support may be able to help without closing the account.
If you operate a business profile, consider transferring the profile to another authorised manager or exporting information you need before requesting deletion.
2. How to request deletion
Use the in-app control
In the Pezani app, open your account or settings area and choose Delete account. Follow the confirmation steps and submit the request. The control should be available without requiring a new marketing opt-in.
Email the external request route
Send an email to support@pezani.app with the subject Delete my Pezani account. Include the email address or phone number linked to the account and your country. This page is the external deletion resource for users who cannot access the app.
Do not send your password, one-time verification code, full payment details or identity-document images by email. We may ask for reasonable information to verify that the request is yours.
3. What we remove or anonymise
After verifying a valid request, Musafari Life will close the account and delete or anonymise personal information associated with it where we are not legally required to keep it. This normally includes account contact details, profile information, saved items, active requests, message access and personal preferences. Content that has already been shared with another person or business may remain in that recipient's records or inbox, but it will no longer be available through your Pezani account where deletion requires removal.
Some information may be separated from your identity rather than erased immediately where it is needed for service integrity, aggregated reporting or technical backups.
4. What may remain for a limited time
We may retain limited information when reasonably necessary to comply with law, resolve a dispute, prevent fraud or abuse, protect users, prove a transaction, enforce our Terms or maintain secure backup and audit records. Retained information is restricted, used only for that purpose and deleted or anonymised when the reason ends. Our Privacy Policy explains retention, rights and lawful exceptions in more detail.
5. Business accounts and public listings
Deleting a business account may remove, unpublish or detach the business profile, listings, deals and events managed through that account. If information is also controlled by another verified business manager, some public business information may remain under that manager's account. We may preserve records needed to investigate misleading listings, disputes, payments or safety reports.
6. Verification and timing
We acknowledge requests as soon as reasonably possible. We may need to verify your identity or ask a clarifying question before deletion, especially where a phone number or email is shared by more than one person. We will tell you if a lawful retention exception applies or if a request cannot be completed in full. Deletion from backups and security records may follow the normal backup cycle.
7. Need help?
Contact support@pezani.app or visit Support. For privacy rights and processing details, read the Privacy Policy. For service rules, read the Terms of Use.
Musafari Life is a registered business in Malawi.